1. Overview
The Edit Motion LLC ("we", "us", or "our") operates on a subscription-based model. Because our services involve dedicated human labor and time allocated to each client from the moment a subscription is active, our refund policy reflects the nature of that commitment.
By subscribing to any plan, you acknowledge and agree to the terms of this Refund & Cancellation Policy.
2. No Refunds on Active Subscriptions
All subscription payments are non-refundable. We do not offer refunds or credits for:
- Partial billing periods after cancellation.
- Unused capacity within a billing cycle (e.g., not submitting a project).
- Change of mind after a billing date has passed.
- Downtime caused by third-party tools or services outside our control.
Once a billing cycle begins, the full amount for that period is owed and non-refundable.
3. Free Trial (If Applicable)
If a free trial is offered at the time of your sign-up, your card will not be charged until the trial period ends. You may cancel before the trial ends without being charged. After the trial converts to a paid subscription, the standard no-refund policy applies.
4. Cancellation
You may cancel your subscription at any time through the client portal or by contacting us at hello@theeditmotion.com.
- Cancellations take effect at the end of the current billing period.
- You will retain access to the service until that date.
- No further charges will be made after the cancellation takes effect.
- Cancelling does not entitle you to a refund of the current period's payment.
5. Exceptions
We may, at our sole discretion, issue a full or partial credit in the following circumstances:
- A technical error on our end prevented delivery of a completed project.
- You were charged twice due to a billing system error.
- A service outage lasting more than 72 consecutive hours prevented any project from being worked on.
To request an exception, contact us within 7 days of the issue at hello@theeditmotion.com with a description and any supporting details.
6. Chargebacks
Filing a chargeback or payment dispute without first contacting us to resolve the issue may result in immediate suspension or permanent termination of your account. We take disputes seriously and are always willing to work with clients directly to reach a fair resolution.
7. Plan Downgrades & Upgrades
You may upgrade or downgrade your subscription plan at any time through the client portal. Upgrades take effect immediately and are prorated for the remainder of the billing period. Downgrades take effect at the start of the next billing cycle. No refunds are issued for the difference when downgrading mid-cycle.
8. Contact Us
If you have questions about this policy or want to discuss your situation, we're here to help.
Email: hello@theeditmotion.com
Book a call: calendly.com/theeditmotion/30min
The Edit Motion LLC · 30 N Gould St Ste N, Sheridan, WY 82801, US